Hi @Charlean0 : I get it that this can be extremely frustrating. Once they are confirmed we expect a photo to show up and then, bam, nothing. You can approach this a few different ways. If they are new users, it is entirely possible that they are not getting your message properly because they are responding the the Text Message Alert on their phones and not in the ABB App itself. You could try to message again with something like "Since you haven't responded, I suspect you may be answering the Text Message Alert. I can ONLY see your answers in the ABB App." Or send a text directly to their phone that is listed on the reservation "I have sent you a message on that ABB App platform that requires a response please. Thanks!" I have also sent a message to their provided email link when I cannot get an answer any other way. They may not want a picture on their profile but if it is in your House Rules that you require a picture for identification purposes. they must provide it in some form, even if it is via e mail. I have one more method that I can employ as well. I have a Ring Video Doorbell and if I cannot get them to respond in any fashion, I don't send them the code for entry. They have to contact me and show me their ID on camera and THEN I will give them their entry code. I have not had to resort to that yet, but it is there if I need to. Good Luck!
