Help

Hello, I found a post from December regarding the trip length/minimums not sorting correctly and we starting experiencing this a few weeks ago. The thread was very short and it didn't appear there was a solution at that time. I contacted Northwest support...

Hi, I just received my first booking and am curious what everyone feels are best practices. Do I send a welcome email with where the lockbox with the key will be..and key code? Keep that info until the day of check in? Is this a good time to tell them whe... Latest reply by Emilia42

Can a host list "Fireplace" if the heating unit is a pellet stove? If the guests are looking for warm glowing heat, a pellet stove answers that need. What do you think? The pellet stove does not have an open flame so it cannot cook anything or toast marsh... Latest reply by Emilia42

I have had guests leave a large amount of food in the refrigerator/ freezer. The house rule book clearly states that no food is to be left in the refrigerator. It is a lot of extra work for the cleaning service... any suggestions to encourage guests to... Latest reply by Mark116

Hello all, I agree with the notes regarding an option for pet fees on Airbnb but also wondering what is the going rate? And per pet or just one fee? It certainly does make for extra cleaning! Thanks in advance, Kate Latest reply by Helen-And-Mario0

Hi, I recently joined Airbnb as a host. I have received payment via Paypal account, but now how do i move the funds to my South Africna bank account? Latest reply by Miloud0

Hoping for some clarification as I read different things in news articles than what my accountant says (and I wonder if he isn't that familiar with Airbnb & treats same as rental). 1. He says cleaning fees should be included as income, but if that is the ...

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Hi, I have a confirmed booking for 2 nights. My expected payout was right away reflected in my account. Later, however, the guest decided to extend their stay for 1 more night, so i requested a date change which he then accepted. He is saying now that pa... Latest reply by Roberta2

I am trying to refund a guest du to a trip related issue.How do i do this? Latest reply by Quincy