Refund after host cancelled

[Tanya182]

Hi,

My first booking on airbnb has been less than great

On the day of my stay my host called me to let me know that the previous tenants had vomited throughout her home and it was unusable.

As we were already on the road & without internet, we did old school stop & check in when we found a vacancy sign.

The host told me that she would action a full refund.

So far I have only received what I now understand, is her portion of my payment. 

Airbnb have not paid the outstanding $105.14 booking/service whatever fee.

apparently contacting Airbnb is an Olympic event. the Australian phone number is out of state & will cost me a fortune to call.

Is there a simpler way to have this resoved?

[Romana19]

Ahoj,ano máte pravdu ,kontaktovat airbnb je opravdu nad lidské síly.VČeské republice není ani telefonní číslo a psát můžete do nekonečna.

Hosté taky ruší rezervace na poslední chvíli a je to bez náhrady.

[Rachel177]

@Tanya182 if you use Twitter, tweet Airbnb and you often get a quicker response than going through the call centre.