I am currently having a horrific experience with Airbnb. I ...
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I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ...
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@Marianne42, It doesn't feel fair. But this will happen from time to time. You did not do anything wrong.
Stay polite and factual in your review, mention the positive attributes of the guests which are relevant, and make a polite mention about the actual details/amenities sharing or etc... as described on your listing.
Others reading the reviews will discern what has occurred and your reputation will remain solid. The maturity and grace of your review/reply is what will win the hearts of your next guest.
Sorry about the misunderstanding. Your guest appears to have confused your details with another listing.
Sincere regards, Christine.
I just had the same thing happen! I double checked with my guest -- prior to booking -- to ensure he'd read all the listing details (as this is a humble, historic cottage with a price point to reflect). He agreed and booked. Then his review pointed out that our listing was inaccurate with respect to the beach and beach access, and even said that this wouldn't be a good choice for people looking for a beach holiday. Also that there were 'bugs' as he'd found a spiderweb in the bathroom. I responded, then thought I should add some more details, but don't find a way to edit my own response or report / discuss the review with Airbnb.
I strongly disagree that guests can give low star ratings for things that were disclosed in good faith in the listing -- and even discussed, and for things that are not even true.
Yes, hosts can respond, but our responses do not show in the mobile app. How do we report these inaccurate / untrue reviews to Airbnb and what can we expect will be done about it?
Thank you! Linda