Stolen items

Answered!
Tim-And-Bev0
Level 2
Gallipolis, OH

Stolen items

Has anyone ever had a guest steal anything? I had a guest ( and it was all captured on security  camera from the parking lot) he stole a fishing rod and reel from another Airbnb guest. The process with Airbnb is kind of repetitive and I’m not getting very far. Anyone else have a problem ever such as this? If so, please let me know how it was handled and how long it took if you have this information. 

Top Answer
Helen427
Level 10
Auckland, New Zealand

@Tim-And-Bev0 
Did this get resolved satisfactorily?

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18 Replies 18
Ale113
Level 10
Barcelona, Spain

Hello @Tim-And-Bev0 

 

This situation has happened to me, yes!!

 

My guest have stolen:

 

1. Higienic products 

Solution: I put a small soap pot and body lotion pot for them and ask to ask me if they want more

Solution 2: I hide my own products

Solution 3: I ask guest to put their belonggings in their own room

Solution 4: I ask the guest if he/she forgot and take any product by mistake (usually in the last day, they put some thing in their bag).

 

2. Food (Honey / extra coffees / tea / etc.)

Solution: I hide it outside the kitchen

Solution 2: I HAVE NEVER DONE it, but I will start reviewing these actings

 

3. Towels

Solution: not big towels, only small

Solution 2: I search for them in the last day

Solution 3: Text them asking where is it, and asking them to buy me or pay me a new one with similar characteristics

 

 

It's incredible when you realised that a super nice person is actually stealing things. Very hard to manage, at least for me.

 

A.

 

 

 

Helen427
Level 10
Auckland, New Zealand

@Tim-And-Bev0 
Did this get resolved satisfactorily?

Terry729
Level 2
Cross in Hand, United Kingdom

When we bought our fully furnished apartement in Spain, we also inherited a foot pump and airbed along with beach bats and kids flippers/goggles etc We are four guest bookings in on Airbnb and have received amazing reviews from them. We now however discovered a rucksack I'd left for guests to take stuff to the beach has been stolen...along with footpump. Not impressed...but a wale up call!!!

TerryandDam
Andres982
Level 2
Rotterdam, Netherlands

I just had 2 guests this month who stole clothing from my closet 1 Jacket and 2 designer vests worth around 1000Eur.  Airbnb asked me to contact the resolution centre for the guest who obviously deny to take it. The clothing was not visible as It was stored in boxes as it was winter clothes. so they had to go through the boxes to steal the clothing. I am still waiting for Airbnb to resolve the issue and refund me with money.