Switching to a different platform

Corpus Christi, TX
Level 1

I have been a member of Airbnb for 5 years. I have been a super host for almost 2 years.


For 4 months Airbnb has refused to reimburse me for $400 in damages incurred by a guests stay. I have called about issue countless times and spent multiple HOURS on the phone trying to get reconciliation. Whenever I call to resolve this issue I’m told the issue has been “escalated” which I have learned in 4 months is what they say to placate you enough to end the call. As a result, NO solution to the actual problem takes place. 

I have tried handling this issue in every way that was suggested by Airbnb including filing a claim with “AirCover” which has resulted in NO SOLUTION. 

Airbnb does NOT take care of the owners of the homes that allow its platform to operate. I highly recommend trying another platform. 


3 Replies

Re: Switching to a different platform

Online Community Manager in
London, United Kingdom
Online Community Manager

Hiya @Matt4442 


So sorry to hear about your long battle with a less than satisfactory resolution. I'm going to get in touch internally and have a look at this for you. 


I appreciate it's already been several months but if you could allow me some time to find out what's going on and come back to you I'd be grateful. 





Can’t find what you’re searching for?
Click start a conversation to ask the Airbnb Community! 

Re: Switching to a different platform

Chicago, IL
Level 2

@Matt4442, Did your issue get resolved?

Re: Switching to a different platform

San Antonio, TX
Level 1

I am really surprised that Airb&b has not resolved your issue.  I have filed 3 claims for damages and all have been dealt with quickly but always needed to provide pictures and a written description of the issue.  I learned that by being thorough with your description of the damage and good pictures they will not have an excuse to question my claim. The only issue I had with Airb&b is the removal of a bad review I received from someone who booked my home but that person booked the home for someone else.  When I learned that several persons were staying n my home and not the actual person who booked it, I threw out all their butts and as a result received a bad review.  I argued that it was unfair that I was reviewed by someone who did not actually stayed in my home but Airb&b did not see it my way and remained on my reviews.  As a result I unlisted that listing and instead listed with another hosting site.  I will eventually relist with Airb&b but at a later date.  

Join the conversation