Untrue bad reviews

[Loucas0]

I am superhost. Only one bad review fake. I send message to airbnb and no answer and the worst is the bad review show first all the time from January and I had four very good reviews after and they don't put. What do you recommend 

Thanks 

[Ricardo85]

@Loucas0 

You can reply to this bad review. It is a good place to show your version to your future guest.

Ricardo

[Ange2]

@Loucas0     You can respond, but I suggest to make it short and sweet and use the opportunity to sell your place and correct errors in their review.  Most guests will take note that you replied in a proactive way and did not vent or attack the guests. There are many post (search for bad review and response) outlining how to respond  to a bad review for your benefit.  Or say nothing, many guests will look at your great reviews and see this one as an outlier.

Here's one example:

https://community.withairbnb.com/t5/Hosting/Respond-to-bad-review-or-not/m-p/768597

[Helen3]

Hi @Loucas0 

I am not sure what happened with this guests stay,  but can I ask why you didn't review the guest who left you a negative review?

If you can provide information on what happened,  it would be easier to help