Using my bonus to book a break
I have just found a code (sent in June last year) which I should have used when booking a break. I have now booked this break and although I have asked for help regarding how to use this bonus there has been no response. The break has been paid for directly from my account - as I have not registered the bonus code. Hove I lost this or is there a way of asking for a refund? Hopefully my 'community' will give me some guidance.
I have had a message asking me to go to the 'help' section on my page but no offer of help in directing me where to get this info. This is so frustrating!!