Cleaning Fees

[Sarah783]

A host has asked us to pay a cleaning fee in cash after we booked to stay with him.

I wanted to know what the protocol is here. It seems a little off to ask us after we have booked and paid for an extra cleaning fee when he could have easily added it to the original costs from the outset. Any advice would be much appreciated.

[Andrea1 · Accepted solution]

@Sarah783: Wie auch die Hilfeseiten von airbnb schon ausführlich beschreiben, sind jegliche Zahlungen außerhalb von airbnb unzulässig und müssen nicht entrichtet werden.

PS: dein Profilbild macht mich einigermaßen wuschig mit seinem Geblinke 😕

[Sarah783]

@Andrea1 OK thank you. The person has now tried to request the fee through airbnb, but it is still an extra fee that has not previously been discussed and agreed prior to our booking. Is there anything I can do? I am unsure how to proceed.

And I'm sorry to hear you do not like my care bear GIF...  😞

[Andrea1]

@Sarah783: wenn die Reinigungsgebühr nicht vorher (und damit in der Buchungsbestätigung nachvollziehbar) aufgeführt ist, ist sie unzulässig.

Es sei denn, der Gastgeber versucht im Nachhinein erhöhten Reinigungsaufwand über das Mediationscenter geltend zu machen. Dazu müsstest du aber die Wohnung vorher in relativ erbärmlichem Zustand hinterlassen haben.

[Till-and-Jutta0]

Dear @Sarah783, if you prefer to communicate in English, you can change the CC language easily.

[Sarah783]

@Till-and-Jutta0 Thank you I will post my questions there then.

@Andrea1 We have not yet stayed at the apartment, so no, we have not left it in an unreasonable condition. He is simply trying to get more money from us before we have arrived. 

[Andrea1]

@Sarah783: na dann musst du dich nicht darauf einlassen.