need an urgent cancellation...

[Lisa52]

Hi, 

I just booked a place in Rome through instant booking, and right after I received confirmation the host decided it was already rented out and asked me to cancel. I said he should cancel because otherwise I would have to pay the fees throuhg no fault of my own, and now he offered me to stay for 5 out of the original 7 days, which doesn't work for me. 

I now really need him to cancel because I know he will eventually but I can't book anything else while that booking is still confirmed. Any advice on what to do? 

Thanks!

[Lia---Garry0]

You should cancel... Perhaps call the airbnb help line and ask them to help you cancel rather than doing the cancellation online, then you can ask if they can refund your fees. 

This is a problem of instant booking, both for the guests and the hosts -- no conversation occurs before booking. Do not do instant booking in the future. Airbnb isn't a less expensive hotel, it is a person to person experience and a cultural exchange, so you can't really find out about your host or the listing if all you do is click without a conversation.

Probably the host doesn't want to cancel because Airbnb penalized the hosts for canceling ... something that is not transparent to guests.

Good luck.

[Till-and-Jutta0]

Dear @Lisa52 You happened to contact the German-speking CC. Please contact the English-speaking for further help: https://community.airbnb.com/t5/Community-Center/ct-p/community-center

[Andrea1]

@Lisa52: Nicht stornieren, sondern direkt an den airbnb-support wenden!