Aló! @Michael477, @Mauricio-Fernando0
Actualizo el caso:
Resulta que como me sugirieron en el foro, cancelé la reserva que hicieron por una semana más e hice un petición de reposición monetaria a Airbnb; después de aportar varias pruebas de los daños y el comportamiento abusivo de los huéspedes (porsupuesto que les mandé la bonita foto de la caca del perro); tengo que decir que Airbinb, no sólo escuchó, respondió, entendió y me apoyó, reembolsándome la cantidad solicitada para fumigar mi depa que quedó lleno de cucarachas después de la estancia de esta chica.
Me dijeron que igualmente iban a retirar la sanción por la cancelación que hice de la reserva, pero aún me aparece que estoy "en la cuerda floja" con riesgo de que me den de baja en la plataforma.
La chica me ha hecho una evaluación llena de mentiras y exageraciones que no se pueden creer, y al final me insulta, acá les dejo lo que ella ha escrito; aún no contesto nada; se me ocurre simplemente hacer una relación de hechos, que se pueden comprobar a través de la plataforma y las pruebas que recolecté, pero es un texto muy largo; lo pongo a su consideración para saber su opinión o buen consejo.
LO QUE ELLA ESCRIBIÓ:
My experience being hosted by Nefer was not a recommendable one. During my month and half stay at her apartment she showed up several times unannounced to, “check in on things.” She was persistent about coming by once a week to clean. We communicated that [that] wouldn’t be nessesary, that we would clean up after ourselves. She insisted, so we agreed. When you book a space for a prolonged period of time, you're not just passing through the city, you're living there. Having someone want to check up on you isn't something an adult who paid for a private space would be delighted to hear. Her visits would last at least 3 hours and almost every time she came over she would find something disagreeable. On three separate occasions she asked us for cash. She wanted us to pay for maintenance issues of the unit - like the plumbing issues that were obviously due to decades of wear and tear, or accusing us for being the reason her wifi was slow. Nefer went as far as to create a monetary claim for these very issues through Airbnb. She lost the case. Aside from those issues, the hot water did not last more than 30 seconds at a time and the shoddy plumbing had the unit smelling funky. The area is not safe, as advertised. Walking around after sunset is dangerous, especially if you are a woman traveling alone. In 3 words: Yenta, overbearing and advantageous.
LO QUE YO QUIERO CONTESTAR:
JUST THE FACTS
- I always announced when I was going to the appartment at least 3 days and also 1 hour before; my visits where only to have the cleansing done, that endeavour takes 3 hours.
- During 1 month and a half I went 3 times to the aptmnt to make the cleaning.
- On the first cleaning day Alma didn’t allowed me to enter in my own property, alleging that she wasn´t aware (the entire conversation where I informe to her about the visit 3 days before and she agrees; it is registred on the Airbnb platform).
- In order to have privacy she commited to make the cleansing by herself, and I agree to make general cleansing every 15 days, on the first cleansing I found:
A towel with vomit on the inundated floor of the laundry room
Lot of garbage inside the appartmen (even when I informed her there is a service that picks up the garbage every day, just have to put it outside the aptmnt)
The shower head broken (I fix it immediately).
Effectively those things are unpleasent.
5. If the area is so unsafe for a woman, why she made a reserve first for 15 days, then for 1 entire month an finally for 1 week more?
6. After Alma’s depature I found dog feces on one of the bedrooms, and a cockroaches plague, I have pictures that proves all of it (on the house’s rules I specified “no pets allowed”).
7. Because enough is enough I had cancelled the last reserve her boyfriend made for 1 week and made a monetary request through Airbnb, they found sufficient proves to make a refund in my favour and they did it, (also have the email where they agree with the case I presented).
I will never put offensive adjectives to make my point, just facts.
P.S. During that month and a half Alma just paid the 50% of the amount of the rental, as a special offer.
