Discontinue lowest review

Status: Launched
by David & Fiona on ‎03-13-2017 06:43 AM - last edited on ‎05-26-2017 02:57 PM by Administrator

This new feature is unnecessary and doesnt add value for guests and further punishes hosts in an already flawed star system. 



Response from Airbnb

Based on feedback from the host community, we decided to terminate the Lowest Review feature. The intention of this feature was to help set guest expectations for a stay by highlighting aspects of past experiences that did not go well. However, your feedback helped us understand how sometimes a review can unfairly represent the experience that you will provide future guests. Though this feature was not the best approach, it’s still a priority of ours to ensure travelers see the reviews that accurately capture what it’s like to stay in your place.

 

Status: Launched

Response from Airbnb

Based on feedback from the host community, we decided to terminate the Lowest Review feature. The intention of this feature was to help set guest expectations for a stay by highlighting aspects of past experiences that did not go well. However, your feedback helped us understand how sometimes a review can unfairly represent the experience that you will provide future guests. Though this feature was not the best approach, it’s still a priority of ours to ensure travelers see the reviews that accurately capture what it’s like to stay in your place.

Comments
by Cormac
on ‎03-13-2017 07:07 AM

@David & Fiona

 

And so say all of us,

 

Well at least I do.

 

Regards

 

Cormac

 

The Explorer's Club Krakow

by Karin, Lulu Island Guestrooms
on ‎03-13-2017 07:19 AM

I agree.  An older negative review may no longer reflect the truth...ie a guest may complain about something...lets say a hard bed...the bed is replaced but the old message stands at the top as if it represents the truth.   And that mis-truth has no expiry date under this system. Reviews should be chronological. 

by Ange
‎03-13-2017 11:57 AM - edited ‎03-13-2017 12:06 PM

Absolutely agree. Can't imagine how this helps the host or guest especially when some of the lowest reviews are years old and there have been improvements and others in the lowest have fantastic reviews. Very confusing when people write great reviews and give low stars or are petty and passive aggressive about their ratings and reviews. But that's Airbnb star rating system no one understands how it works.

 

For the uninitiated. 5=Pass 4,3,2,1 = Fail followed by warnings to improve or be delisted.

How does one move one's home or get the local council to prohibit helicopters and sirens when one's guests want to sleep or change the garbage pick-up system so guests are not subjected to a sea of black trash bags on the street on pick-up night!

 

@David & Fiona   may I suggest you put this on the forum as a post asking hosts to thumb it up. There are already a few posts about it and if it doesn't get enough thumbs up here it will be sent to the black hole of 'archived' ideas.

by Branka & Silvia
on ‎03-13-2017 12:24 PM

I agree 100%

 

It can not help neither a guest nor a host nor Airbnb so it is BAD IDEA.

 

And it is also a bad idea to stimulate guests to leave a bad review by highlighting things like noise, smell etc... .

 

What do you want to achive with more bad reviews? Do you think Airbnb will be more atractive to new guests? Or new hosts? 

by Kris And Cindy
on ‎03-13-2017 01:17 PM

Though we have never had a really bad review even from some challenging guests I think it would be unfair to highlight the bad review if we ever did  get one. Both of us having worked retail, restaurants and owned a nightclub there is always a customer or two who will never be satisfied or pleased no matter what you do to accomodate.

Kris and Cindy

by Alicia
on ‎03-13-2017 01:18 PM

The "Lowest Reviews" tab is a TERRIBLE idea! I work hard for my guests, but there will aways be someone who has to be difficult. It doesn't matter if a problem is caused because a guest didn't follow the rules- these people will blame the host. 

Airbnb is working against the hosts, not promoting the excellence that should be rewarded. A few months ago I suggested to Airbnb that the lowest rating out of every quarter or lowest of 10 reviews should be dropped. That would compensate for personality problems.  But now they are promoting negatives.

I'm fairly new to Hosting and have done pretty well, but just ONE disgruntled person who didn't follow directions, brought what should be a 4.8 or 4.9 down to 4.5. Not bad... but not an accurate picture of my listing. 

Now it seems that the Host's needs are not being considered. Will they now start posting the worst guests? Who in the world would think this up, and actually post it?

by Bruce
on ‎03-13-2017 01:40 PM

i agree,its like airbnb keeps  the calannder updated and moves it everyday forward.........   i see a catch 22 situation here!

by Dennis And Gwen
on ‎03-13-2017 02:52 PM

Why keep tinkering with something that has got AirBnb to the place it is at? Leave the platform as it is, or consult widely BEFORE making changes. Divert staff resources now to other parts of the business. It is a hospitality company NOT an IT company! 

by Robin
on ‎03-13-2017 05:24 PM

I support this post unreservedly and I would love to think that enough response to it will see it acted on but, I am sceptical. 

Airbnb please leave the past in the past and start to promote your hosts. Negativity breeds negativity and will start to drive guests away if they perceive, or are fed information, that booking with Airbnb could be a risky thing to do.

Cheers.....Rob

 

by Karen
on ‎03-13-2017 05:58 PM

This is a terrible idea for all the reasons everyone has already lifted up.  

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