I think the Zero tolerance cancellation must be rethought - I have been hosting for just over a year and have maintained superhost satus. I have 5 star ratings, excellent reviews from all my guest. A few days ago I lost this superhost status - when I reveiwed my progress and went over your aims and targets and see that I have superceeded them and I lost my status because of 1 single cancellation I made. I think this is not only unfair but way too extreme. You have to take into account that cancellations are sometimes absolutley necessary. They may be unforseen circustances that host are totally unprepared for - like - frozen pipes in extreme cold..major plumbing issues..family emergecies - why shoud we as host lose this status because of 1 single cancellation? I can understand if it became habitual from host then i can see the lost of the status but for 1 single thing...Maybe instead of 0 cancellations a year maybe 3 is a good number that can replace that. I hope you can agree.