A guest trying to re-book after AIRBNB has cancelled the reservation.

[Margaret29]

I am a host and I accepted a reservation. Yesterday I received an email from AIRBNB Trust and Safety saying that AIRBNB had to cancel the booking because, at this time, the guest had not gone through a verification process.

Today I received a new request to book (same dates) from the same guest, saying that there was a mix up but it's all cleared up now. I emailed AIRBNB Trust and Safey back asking if the issue has been resolved and if I am supported in accepting the booking now. I received a generic response back from AIRBNB Trust and Safety that did not answer my question.

In the meantime I have an email from AIRBNB reminding me about my pending request.

Help...I need some guidance here please! I do not wish to be penalized for not responding to the request. I always get back to any requests as soon as they come.

Thanks 🙂

[Beryl-and-Adam0]

Hi, we've had these issues before, just say yes to the guest, if you want to host him.

Sometimes it takes time for Airbnb to verify people, all we can do is just wait they'are been verified.