I have had a few international guests before. I have another guest coming in a month who booked about a month ago. Last night the guest sent me a message asking me for my surname to put on her Visa application. Is this proper or normal? All of my othe...
Latest reply by
Helen3
Yesterday I decided to analize the top 5 first page listings in my state, and to my suprise the majority ( 4 out of 5) had their booking settings to only 6 months? so I decided to change my booking listing setting to 6 months, and yes a 6 month booking se...
Latest reply by
Eleonora301
So.. just encountered a group of guests who booked 4 nights and claimed bed bugs bite them on the 3rd night. Went to Urgent Care and has a doctors note saying specifically bed bug bites. I offered to waive the last night and provide air mattresses and new...
Latest reply by
Tim546
I am have been super host for the last 6 months, next assessment will be Jan 1st. when i check the performance it tells me that my Overall rating is 4.7 which does not qualify me to keep my status at superhost but when I search my property from other acco...
Latest reply by
Alex-And-Rhea0
Hi AllI wonder if anyone could help please?I have done a search for this particular issue - but couldn't find it. I got a message (two in fact) this morning: <<"I was about to book your place for 10 days but my wife notice the same property ( same images ...
Latest reply by
Maria3657
HiI have 2 properties listed in AirbnbOne of them I maintain very well to try to get a super host badge but the other one is a basic holiday home, so I am not looking for superhost badge. Because they are both listed under my name, does that I will never ...
Latest reply by
Vacation-Beach0
If you have a Remotelock unit, expensive, expensive but generally very decent...did you get the "upgrade" that took away the ability to send access instructions to your guests by email automatically? I have contacted their customer support as I will give ...
Latest reply by
Kenneth12
Hello AirBnB Community,I want to share some insight on RemoteLock. We recently had a RemoteLock installed and are experiencing awful customer service. We’ve had a few problems with it going off-line and it took six weeks to speak to a customer service re...
Latest reply by
Rebecca-And-Tom0