I have been a 5 star host in all sections in one room since 2012. The other room I have been a 5 star host in all sections for the past 2 years and a Super Host since the rating started except for a review that caused me to loose it for a year and has haunted me ever since.
I had a guest that requested early check in and I agreed to his request. Instead of contacting
me about a change he arrived at 11:00 pm. He did not appear to be the same man that was ln
the picture that Airbnb provided. He stayed the first night and the next day he left for the shore. During his stay he constantly e-mailed me asking where the hair dryer was etc. The
things he asked for were in his room in normal places that a hotel would have them in.
He arrived back from the seashore around 8:00 pm. I had made his bed when he left in the
morning , emptied the trash and cleaned his bathroom, replacing any used towels.
Around 12:00 am he e-mailed me he could not stay in the room as there were 2 dead
bugs on the bed. These bugs were not there when I made the bed in the morning. He wanted a full refund. This caused my rating to drop but Airbnb only gave him a refund for 1 night but did pay me.
When I cleaned the room after he left there were no bugs on the bed he had photographed . I can only assume he packed them up for his next stay. He had a bag
of Chinese food that the red sauce had dripped all over my rug and the stain was very
hard to remove.
Airbnb did not consider all my excellent reviews and I was stuck with his review.
In another situation I had a monthly guest leave for several days. I had someone
come in to clean the vents while they were gone. When entering the room we found
all kinds of drugs. She was a traveling nurse that worked at a local hospital. She had
patients medicine bottles filled with medicine, morphine etc. We reported this
to the hospital. Airbnb said I had not business going into a guests room without permission and if this happened again they would remove me from Airbnb.
They feel the guests pay them the money so that is who they back. They always take
the guests side. If we want to be on the platform we sometimes have to eat crow
that sticks in your throat. Good luck because Airbnb won't back you.
James A. Klamfoth