Last week I had a guest and his wife who stayed for 3 nights and on the second night went out and left a tap running in the bathroom sink. This would not have been such a big problem but he also left the plug in the sink and a bathmat over the drain in the floor. The result was the bathroom flooded and water came through the ceiling and into my bathroom downstairs. If I had not noticed the water coming through the ceiling the damage could have been worse. The water has now dried up and I dont think there will be any long term damage.
This guest had very good reviews and was very pleasant. Leaving the tap running was an accident and he was embarrased about it. When I noticed the water in my bathroom I went upstairs to investigate and thought a pipe may have burst. I did not occur to me that anyone would leave a tap on and go out. I left them a note to say what had happened.
I would have expected him to come and apologise in the morning but it was not until later in the afternoon that I saw him coming back from a walk that I went out to see him. He was very apologetic and offered to pay something towards reparis if there were any.
I phoned airBnb and the response was less than comfoting. The seemed to be more concerned that if I had a plumbing problem I should not inconvenience any other guests and should cancel future bookings until the problem was sorted. It took we a while to explain that the damage was caused by a guest and the bathroom is useable. I will not be hosting any more for a while and maybe not again.
My queston is this - this guest has left me a review and of course I can't see it at this stage as I have not written him one. I really can't write a positive review as the damage could have been much worse if I had not been there to turn off the tap. It was an accident but could have been a very costly one for me.
Should I write him an honest review?