AirBnB help sucks? That is putting it kindly. There is NO help or customer service. My account was hacked, I had NO REPLY from **bleep** ass AirBnB, and was forced to turn to my credit card company(Yea! Cap One) who INSTANTLY responded AND solved my problem,( removing a fraudulent charge for a shared bedroom in Montclair NJ for $2000). This was AFTER I had succesfully booked 2 different rooms for 2 different trips with no problem and 100% positive feedback from the hosts, (Boston and London).
NOW I can't book anything or even get a resonse from inquiries , as if I AM the fraud.
AIrBnB..... you will either fix these TOTALLY UNACCEPTABLE problems, or you WILL be out of business in 5 years.
You CHEAP ASS **bleep** **bleep**!! Hire some customer service reps. and provide 24/7 customer service , OR DIE!!
You are NOT Google or Amazon. Not by a long shot.
I await your robo reply, which I expect to receive in about 2 weeks. Which by then will be pointless, as I will have either booked elsewhere, or cancelled my plans.
Did I mention, YOU SUCK!!!!
Jim M.