Am I being too sensitive?

[Carol-Lee1]

I have one review that is just driving me crazy to figure out why I got a 4 star on value.  These folks changed their reservation last minute and came a day early.  They didn't arrive until 4AM and I stayed up to greet them.  Then because they were fleeing the Florida hurricane I didn't charge them for that extra day.  They seemed happy with their stay with their two dogs.  But they gave me a 4 star review on value!  I was stunned.  My rates are the lowest for Air BnB around and for most hotel and motels.  What do you have to do to please people?

[Carol-Lee1]

I think you are right.  I got dinged again after giving someone a deal and against my better judgement let three men share the space and didn't charge extra for the third person.  Then they complained that it wasn't clean enough after one of them got grease all over two of my towels.  Not again!  Thanks for your advice and the pep talk.