Hosting

Hi! - quick recap, I have received a cancellation 18hr after check in and Airbnb did allow 50% refund to the guest despite my strict policy -so following my bad experience with Strict policy I asked for getting Strict policy 30 days. I have received thumb... Latest reply by Feel-Home-Abroad0

I had a guest rent our unit, our security camera showed 50 people showed up and about 20 stayed the night, the unit was trashed, I found outalot of people were from a local collage, the guest was from a large city 20 mins away, i now get many requests fro... Latest reply by Pete28

Hi all! I require that guests have a verified ID on file with ABB or be prepared to show before I give them keys. I've had positive experiences so far but as I am in an apartment building with other families, I need to make sure someone at least knows the... Latest reply by Ellie-And-Perry0

Per Content policy : "content that refers to the details of an Airbnb investigation" Is AirBnb investigating the same as anything that involves the resolution center? (if so why don’t they say "Resolution" too?). There policies are really ambiguous! I s...

Hello all! I'm a new host and my first guest sent me pictures of Airbnb offering 20% and taking off their service fee. But at the transaction page she was charged the service fee. Who can help me remedy this? Thank you so much! Latest reply by Ned-And-Laura0

I can't seem to find where to edit the 'Host's Directions' which appear on the guest's itinerary. I somehow added it for one of my listings but not my other listing. Any guidance appreciated! Latest reply by Winnie10

There is now a 72 hours payment windowfor groups? This is crazy! Latest reply by Sandra1113

I searched for an answer to this but came up short, so I apologize if this question is a repeat. There is a $500 security deposit stated in the description of our place. Our last renter damaged an item and our trusted cleaning crew pinpointed with certa... Latest reply by Jess78

I’m new to hosting and start tomorrow with first rental. What is your policy with rental agreements? Doesn’t appear Air Bnb allows you to upload one. What are your solutions? Do you have one? If so, how do you present to guests? Thanks in advance... Jason... Latest reply by Rebecca160

Anyone else noted a drop off in bookings, if you are not a Plus home this is likely the reason. Our Plus listing has been an on going issue from about the start of march. We have been told it could be another 12 weeks. Are you friggin kidding me. As a su... Latest reply by Sean119