Hi everyone,
I'm relatively new to the Airbnb hosting life. I have had great experiences since I started by in Feb, but I just had a really odd experience last night, and would really appreciate some insight. I have already contacted airbnb support, but if they don't get back to me, hopefully this can be a place to find some help.
I have a guest living in my basement suite, and I have a guest staying in a private bedroom on the second level. The guest in the basement has her boyfriend over frequently, but it works because they have their own space and practically don't frequent the common areas a lot. Unfortunately the two got very drunk last night (as they do almost every single day when he visits) to the point of belligerency, and the boyfriend became physically violent by pushing and allegedly putting his hands around her neck. All we heard was the screaming, arguing and throwing of her things, and her crying.
My partner and I were standing by, ready to intervene and kick him out on behalf of the home, but she assured us that she had it handled (through text), and she kicked him out around 10:30pm.
My concern is for the house, my sweet guest (the victim), and my other guest upstairs. I don't want the (now ex) boyfriend to return, and i'm wondering if Airbnb has a protocol for this? the guest has assured me that he is not welcome back, however I think we're all intelligent enough to understand that these situations are never that simple when talking about someone who may be emotionally unstable.
Any insight would be helpful!