@Ian-And-Anne-Marie0
Yeah Ian, we have to call it by our own experiences, dealing with support is a totally unknown equation, you just don't know how it is going to go. And the frustrating thing is personal thoughts and feelings do enter into the way individual support personnel interpret messages and problems.
Your issue may be treated one way in Dublin, another in San Francisco and yet an entirely different way in Manila!
When I offer that advice Ian, it is from my own experience! I did have a loopy guest here last year and I did expect a poor review. She called Ade and I creepy and left after two hours!
I got onto CX immediately and explained what had happened, CX reviewed the conversation stream and her comment was..."Oh goodness me I am sorry, what's your expectation of Airbnb?" I asked what protection, in view of my past review history could I get if the review turns out to be as strange as the guest. She said to me....."I have made a note on your file and put an alert on this stay. If a review comes in from the guest it will come to my attention and I will make a decision to remove based on it's contents" ....and Ian that is exactly what happened, I did not have to do a thing after that. No review appeared from that guest, my review remained on the guests profile until she closed her account and that was the finish of the matter! I received an admin email asking me how I found the service I had received from that CX and I responded.....fantastic, first class, could not have asked for more!
So this is why I advise the way I do in situations like this! I know I come across as sticking up for the company in these cases.....I do it for a reason, it works!
Cheers......Rob