Hi all,
I had an enquiry that I accepted but the guest was brand new to Airbnb and he had inadvertantly booked himself in to two host properties, mine being the second one as I took longer to respond by an hour. So I got a confirmed booking when I pressed 'Accept' and when I sent him the bookin details, he said he didnt want it as he had booked elsewhere. I asked him to cancel it but as he had booked it for 2 days ahead, there was a late cancellation so I had to cancel it instead or he would have been charged the full amount.
This if course means I have a black mark against my profile as it looks like I cancelled a reservation right at the last minute - but in reality I have helped him with the cancellation fees as it was a sincere mistake on his part. Now of course I have lost the opportunity for any other bookings for the week (Bristish Bank Holiday week!) and an auto posting to say I have cancelled a booking as a negative review.
Any ideas what I can do to take the blocked dates off or how to mitigate the negative auto review when I was trying to help a pensioner who didnt really know what he was doing! It all happened ithin a few hours so anyone could see it was a mistake on his part, but of course I cant do anything on my profile to give my side of the story. And I cant see any way of contacting Airbnb for thieir advice.
Any ideas? Many thanks, Hels
