I had a guest who is booking in for quite an extensive stay, 42 days, asking me whether he could extend his stay by six days. I directed him to the request a change area of his booking. When he put in the dates, the discount amount was deleted and he was charged the full nightly amount. Which was a considerable. I suggested to him that I would try at my end.
When I put in the relevant dates the same thing happened. Therefore I rang the Superhost number and was assisted by Charmine who I found to be extremely helpful & patient.
As a result our issue was resolved. This is the second time a guest has requested to extend a stay only to be scared off by the increase in nightly rate.
Is there some way Airbnb had rectify this problem so guests & hosts do not have to go through a convoluted process?
Has anyone else had this problem either as a host or guest?