Hi everyone, I just feel so disappointed with the review one of my guests who stayed in a few days ago wrote in my page, so I just want to share and want to know what to do. I had a couple stayed one night and they told me they will check in around 4-5pm when they booked. After they booked, I made a vet appointment for one of my dogs who has cancer at 4pm so that I can welcome the guest when they arrive. I do not offer self check in because I have 3 dogs and they bark a lot when strangers come in. On the day they arrive, they texted me in the morning said they want to check in 4-5 pm. So I said I made an appointment and unfortunatelly you can check in after 6. Then they said "Your listing says check in is between 2-9 pm, why we can't check in 4-5?" and I said "Yes check in is between 2-9 but I also mention that please communicate with me about check in time as I need to adjust my schedule for work and other stuff." But then I did not want to be a difficult host, so I offered self check in, which I usually do not allow. They said leaving a key under the door mat would be good. So I left the key under the door mat and left for the vet appt. When I came back from the vet which was 5:30, I thought they had already checked in. At 8:40pm I heard the door bell ringing and they actully showed up at 8:40. This is not violationg the house rule, but I did not know what time they are coming and thought they checked in by themselves. After they left, they wrote a bad review on my page and telling that they did not know what time they could check in so they were waiting at the beach. I was like,, I told them that I left a key so that they can self check in and they said that would be good. They did not tell me the time they really want to check in, so I am the one who was waiting to hear from them. I thought I compromised to offer self check in. They also wrote they did not have towels in the room but I definitely left two big towels to shower. I saw the unused towels were on the floor after they left. They did not use and put it on the floor. I can not juts believe why they wrote a dishonest review and I want this to be removed because it's not true. I work so I am not in the house all day, so even though check in is between 2-9pm I need to communicate with guests and make sure what time they want to check in so that I can schedule my work. Is that too much to ask?
