Do you respond to positive reviews or only negative ones?

Helen267
Level 10
St. Andrews, United Kingdom

Do you respond to positive reviews or only negative ones?

I've just had my first review (5star) and wondered what the done thing is? On TripAdvisor I think it's great when the owners respond nicely to positive reviews, but I can't recall seeing it done on Airbnb - it may not even be possible?

15 Replies 15
Judi71
Level 2
Cleveland, OH

I'm new to the Airbnb game, so I find myself reading many responses to these types of questions: to respond or not to respond.  So, I take the high road and I am currently responding to both.  But like many, after a while I can see myself running out of things to say.  I've already thanked the guest in a private email that I send before check out.  I've learned to wait until the last minute before posting a review about a guest even if you have a positive review for them.  I tend to respond via email to negative comments about my property. 

 

What and when do you post if you know your guest is going to write a negative review?