A guest asked to book a room so replied within 10 minutes saying it was a available, i received a message from airbnb immediately saying it was booked . The following evening the guest sent a message saying she didnt realise airbnb confirmed and took the money immeditely even though this girl has used this site many a time , she then said she had already found accomadtion and that she had text someone else and was waiting to see who would reply first and the other person did , now again she didnt tell me this till the following evening after booking . I told her to please cancel the booking so as had some else who would take the room who didnt after all as the found some where else , But the guest is now looking for full refund and airbnb has sent me a message to respond , what do i do . I have a strict policy and she cancelled 3 days before arrival. thank you , below is i message i received today from airbnb and and guest
Your guest is requesting additional payment for an issue related to their Cork trip. You have until Mon, Apr 16, 2018 at 10:00 PM IST to respond to this request. Hosts with multiple unresolved requests like this one may be subject to review
15 Apr-22 Apr · 1 guestPrivate room for female guest with parking on road
Thank you,sorry going back and forth as my circumstances changes.Please can you refund me 159.30 euro.