Hi @Robin4,
I appreciate your comments on the flaws of the review system.
We all know, the target is always a full 5-Star All-over review, preferably including all 7 compliments (Especially: Sparkling Clean).
On the other side, not getting a full 5-Star All-over review, so once and a while. Does not need to be a problem. As long as:
- Your ratings still show 5-Stars (So, as long as you keep them at 4.75 Stars or higher, All-Time)
- Superhost Status not at stake (Overall experience: 4.8 or higher during the past year)
- And home highlights to work in your favor, I don’t especially like these: 90% of recent guest gave this accommodation a 5-star rating on …..
It seems, I’m currently a bit hampered by a ‘half’ review, left by a guest, 2 years ago!
As in: 5 Stars on: Overall Experience, Accuracy and Cleanliness.
But completely no rating on: Communication, Check-In, Location and Value (the ratings show as blanks)?
All I can imagine is: The guest completed the review on his mobile. And pressed the ‘Next’ button. Instead of scrolling down to the other categories, before pressing the ‘Next’ button.
And the review system, seems to accept this (As in: No Opinion).
My ‘Congratulation’ counters are ‘stuck’ at that particular review too.
I.e.: I’ve never been dinged on Communication and Check-In. Despite this, these congratulation counters are not equal to my total review count.
Having said this though: I notice, your congratulations counter on Communication is at 50 too. Is this a coincidence?
I’ve had a very lengthy conversation over this with an Airbnb CX Officer. But I have my sincere doubts, whether my message actually came across. As they kept on telling me, it is system generated.
I can only hope, they passed on my bug-report to the engineering department. And is does not end up on a big pile of other reported issues.