Hosting

I had a guest cancel. We have a 50% strict policy. When will we get paid? They already received their 50% refund. Thanks! Latest reply by Jeet0

They wanted to charge my guest $21 for an additional $120 to add two guests

We have our first multi-night guests (they're staying three nights). The afternoon after their first night, Airbnb sent me the email saying "We've issued you a payout of $276 via Bank Transfer." I thought the transfer process was to begin after the guest ... Latest reply by Dave-and-Deb0

So my guest claims to be locked out from the online features of Air B&B, and has sent me screenshots of the website requesting that she needs to send in a Verified ID. I don't have that box selected in the Reservation Requests section of my property, so w...

Hey guys, I have a couple of guests staying with me in East Village, Manhattan. On the day of their arrival, a crew of construction workers started working on the street and sidewalk outside our apartment building. The bedrooms face the street. The crew ... Latest reply by Jeet0

Hey! I just signed up for smart pricing, just wanted to know if my potential guests still have to send me a booking request when ive switched off instant booking or will the reservation automatically be "accepted" just because i signed up for smart pricin... Latest reply by Jeet0

We had a very nice guest stay with us a few months ago and I forgot to get their contact details before they left. How can I get in touch with them to get their email address? I sent them a message through Airbnb and they responded, but their email addr... Latest reply by Jeet0

My first guest checked-out nearly 2 days ago. I still have not recieved a review from him nor has Airbnb given me the option to review him. Can someone shed some insight into when I will be able to (and how) to see his reviews and comments and when I can ... Latest reply by Jeet0

Hello, We have created an account and used Gmail for our user. However, since we integrated it with our Airbnb account, now when we go to log in regularly, its not possible to do it without having to add the account to the browser (in this case Chrome). ...

Hi Guys, I have not received any money from AirBnB and that includes te small amount to check my bank account. how do i fix this? Latest reply by Clare0