Guest cancelled booking and have not yet received a refund.

[Margaret23]

I had a guest who cancelled the booking -the cancellation is strict so a full refund should have come through-to date 5 days after he should have checked in I have not recieved any funds? Any ideas what i do next?

[Andrés0]

You've to wait to recieve the funds untill the day of cancelled booking.

[Dave-and-Deb0]

Hi @Margaret23,

From what I understand, the guest cancelled before arriving but it has been 5 days past his original check-in date.  You should have received the money 24 hours after his original check-in date.  If I have this right, I would contact Airbnb and see what is happening with your payout.

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

Dave