Guest is breaking house rules!

Rosita11
Level 2
Colombo, Sri Lanka

Guest is breaking house rules!

Hi, my guest for today, 15 April, has broken my house rules by having a party with more than 20 people, a DJ station, disco lights etc. My House Rules clearly state “No events” can be held at the villa. When this guest first contacted me, she did say she would be having a birthday party but the number of people would be limited to 8 people. She failed to mention there would be so many guests (20 and counting!). It’s only 7 pm but these guests have already started behaving in a rowdy manner after consuming alcohol. I am worried they would damage the furniture. The guest is no longer answering my phone calls. I am unsure what to do. Should I cancel her booking? I just became a Superhost and am worried a cancellation might affect my Superhost status. But if I don’t cancel the reservation, the guest might leave a poor review, which would affect my Superhost status as well. Please help!

16 Replies 16
Helen3
Level 10
Bristol, United Kingdom

Yes and no unless it breaks Airbnb's T&Cs for reviews. @Robbe0 

Airbnb hosts have no rights they need to unionize