Guests requested the host leave immediately upon their demands?

Arisa0
Level 2
Hirakata, Japan

Guests requested the host leave immediately upon their demands?

 

Question:  Should the host leave immediately upon the guest's request for privacy purposes?

 

Last night my neighbour reported me something wrong at my house.

 

Then this afternoon I stepped into my house.

What I found was a glass full of cigarette ash in the kitchen w the extracter fan on, some ceiling lights on, the car garage door open and so forth.

 

My ad cleary says non-smoking policy at home, only outside (garden) smoking is allowed.

 

When I came back to my house in the evening, one of boys popped out to the garden with my slippers on.

I said that this house is non-smoking inside and so forth, and I turned up for my neighbour's report.

 

I looked for the person who booked my place.  But he was not there, but in the place thousands miles away.

Having found the original booking person was not at the present, I asked who they were.

They thought they were only the guest and no one was there except them.

I said this is my house and I told the reservation person there were no other quests except them, but I did not include myself.

 

I asked for some compensation for the glassware, which they used as an ashtray, but actually a glassware for nibbles for parties.

(thus, no cigarette ditch or hole to hold/put any tabaco on the edge.)

 

Also, the car garage doors were left open, which my neighbour reported.

For the house security purpose, I requested them to close the garage door.

 

They became really aggressive after me pointing them out.

Then, they started mentioning my sudden entry to my house was illegal.

For this reason they requested me leave immediately (the time was around 22:30pm), as I already decided to stay over to see my house is safe and no-smoking rule is compliant.

 

But they banged me on my room door and opened the door.

 

1. My place is not on loan for the entire house.

This is cleary stated in my description.  Only for some rooms.

Other rooms were locked out for my late mother's memories.

 

2. I am the owner and an administrator.

Still Cannot I gain any entry, even my neighbour reported to me?

They cleary told me they did not want to stay at my place with me (of course I planned in my own room, not the room for guests).

Then, they argued if the owner stepped in, he needed to mention on the ad, which is understandable.

But in this case, my neighbour reported to me and I urgently stepped into.

 

3. Smoking at a Non-smoking house

They started reacting agressively after I pointed this out and showing the picture of their cigarett butts.

 

4. One guest went to the garden and outside with two pairs of my slippers on

 

 

To hide all the above, they started nagging on my presence at the premises for their privacy.

They threatened me if I did not ignore all the above, they would give me a bad review.

This person had 10 histories to lodge through Air BnB, whereas he has subscribed since Aug 2017.

My place is his second experience to stay at some accommodation through AirBnB.

 

Please advise me what to do about these guests!

I still want to claim the replacement cost for slippers and the glassware they used as an ashtray.

 

Thank you very much in advance

18 Replies 18

Kicked off before or after they had the time to do their damage to the property? in 2019, Airbnb will put you on hold and wait until it is too late...

 

As for the extortion review, i got one, and the ploicy do exist, but Airbnb can chose not to inforce it...

Fred13
Level 10
Placencia, Belize

Aye, I am with others, terminate the 'strange booking' with the whole bunch ASAP. Not worth it.

Arisa0
Level 2
Hirakata, Japan

Dear all,

 

I am confused. What I have received from the website were as below:

 

"This support case is now closed.
You can no longer reply to this thread. If you need additional help, you can always visit our Help Center.

 

"Thanks for your message — you can expect a reply from Airbnb Support within 24 hours.
Last Friday at 11:05 PM"

Not suprising at all. Airbnb will not support you as a host, sorry.