Hello everyone!
This is my first year hosting and I took a chance and hosted a guest with no reviews. She was very chatty for the first couple days which was ok. But on the fourth day, my son and I can back from shopping and could hear a man's voice upstairs. (First violation) Then when she came downstairs I noticed her pacing a lot, she kept going out back to smoke even though my listing states no smoking. Then I realized she was refilling a gas station to-go cup with ice and ??. She walked her male friend out and then her behavior got stranger. I'll try to keep this short, she went back and for between manic and depressive. She started beating her fists on our kitchen island while saying F*^K this and that, I can't do this anymore.
I tried de-escalation techniques, I asked her if there was someone I could call for her, I tried to help. I reminded her that my son was in the room and at first she apologized, and then said F him too. At one point I called the man who just left. He proceeded to tell me she was a paying guest and I would have to post an eviction notice to get her out. (Waste of time, but I thought he might help and even come back to calm her.) Her language became more and more abusive. So when my other guest came home, we sent my son to his room and my guest kept the woman busy while I called the police and AirBnB.
She was so messed up she fell down four times before police could walk her out, EMS was called and she was taken to ER. We had talked over the last couple days and it seems she is in a pretty tough spot. Her 30 yr career coming to an end, fight with her brother that caused her to be homeless, without a vehicle, and also she said her phone broke. (She used mine a couple of times during her stay.) While I feel for her, I also need to warn others. It is disturbing, to say the least, that this could happen to her next host. I did follow up with AirBnb and they offered to pay for carpet cleaning since she spilled wine over just about every inch of carpet. Even knowing all they know, they told me she could leave a review. Wow. Anyway I was hoping someone out there had experience with tactful, but negative reviews.
I thought about saying that she was an ok guest until the 4th night, when she violated my heavy drinking, drugs and unauthorized guest rule.
I welcome your thoughts.
Blessings,
Tricia