Hosts are no long able to see a picture before they accept a request now

Kailey0
Level 3
Vancouver, Canada

Hosts are no long able to see a picture before they accept a request now

How is this fair that airbnb has now changed it so we aren't able to see who is requesting our place until it's approved, and they if they don't have a picture on there we have to contact airbnb to cancel, but yet that person can see our picture before they have been accepted! 

 

How is this fair and right!? 

 

I am really getting sick of airbnb. I am VERY VERY Close to closing my account and going with their competitor 

2 Replies 2
Gina66
Level 2
Santa Monica, CA

Kailey, I feel your pain.  I had that happen recently, yet again.  I do not like being blindsided by not seeing guests in advance of the InstantBook policy.  Yet, if I don't use it, the traffic on my listing goes down thanks to AirBnB.  Also, many guests do not have any bios to give us an inkling of who they are.  AirBnB management does not seem to understand, that the more control we have of seeing guests in advance of booking, the better quality service hosts can provide, and ultimately, the more lucrative it is for both sides as well as safer for the guests.  I will be addressing this to AirBnB directly soon and may join you in closing my account and looking elsewhere for better service nothing is done to change this policy.  When they get enough feedback from hosts, or closed accounts, hopefull they'll change the policy.  Best

Daniel1598
Level 10
Fairfax, VA

@Kailey0 A couple days ago we had a good discussion on the absence of profile pictures. I hope that it is informative for you. Here is the link:

 

https://community.withairbnb.com/t5/Hosting/Guest-profile-picture/td-p/951661

 

Daniel