Another case with one of case manager from Airbnb Customer Experience team .
He gave me the penalty for not heating the apt at 60 degree.
NYC housing law is the boiler switch to AC the the temperature outside is above 55. The tenant was asking me to change the boiler set up in the 200 apartments building.
Below is another perl from that case manager. The person who do not speak English, have no idea about the housing in NYC, using Google to translate gave me penalty $500 to not switching the boiler set up in Hi-rise , when the temperature outside was 50-60 degree,
Also he wanted me to download the the NYC housing policy in my listing. AS per my understanding , tenant should be familiar with NYC law before booking and its not my responsibility to explain it to the tenant.
As I mainly support in Mandarin language, I will be using Google translates to communicate with you, if you prefer us to transfer your issue to native speaker, please let me know and I will be able to do so.