You don't always have to do something extraordinary, to improve your guest's experience. You don't have to sacrifice, go beyond your limits, and transform the world, to make something great. Sometimes it is enough to... pay attention. This is a story of how a small thing saved two love weekend getaways.
It was a wintertime. I just got a new booking from Katarzyna, who was planning a lovely, romantic weekend with her boyfriend on May. Soon after I got another booking from Natalia – she was also coming for a romantic weekend, in February. I though "love must me in the air":)
As the days passed by, Katarzyna emailed me once again with an information, that she and her boyfriend can't come on the weekend of their booking. She asked me, if I can offer them any other weekend but with no changes in the booking – she used an airbnb bargain and did not want to lose it. But either she want to loose a romantic, love weekend with her boyfriend...
I said: “Let me think about it, I see what I can do”.
One day later I e-mailed Natalia, as her love weekend was coming soon. She replied me on the same day.
“We are not coming, because we broke up – she said. - I've completely fallen into pieces, I cry all the time and I don't know what to do. I've planned this love weekend so carefully: I booked a romantic massage for us, a balloon ride and a romantic dinner – and now it is all for nothing...”
Feeling sorry for her I tried to encourage her to come with a sister on with a friend, but she had no one to come with on that certain date. She gave up and decided not to think about it.
And then I had a thought – why don't I swap these two weekends...?
A minute later I e-mailed Katarzyna and offered her Natalia's date for the love weekend. Katarzyna replied immediately – straight away she and her boyfriend decided to come for their saved love weekend. No matter the February...
Happy with this answer, I e-mailed Natalia and offered her Katarzyna's dates.
“Natalia, why don't you come on May, then? You will surely find a company by this time, Krakow is great in the spring and you will be in the better mood to enjoy it.”
Natalia seemed surprised:
“Really? Are you offering me a weekend on May? Ok, yes, I want to come! Thank you, thank you for that! You are saving my weekend! Well... it is not going to be a love weekend... but anyway I love this idea:)
Yes, on that sad moment she gave me a smile in her e-mail.
Katarzyna and her boyfriend came on Natalia's dates and enjoyed their love-weekend very much. They loved Krakow, loved my apartment – and even loved that February weather! Love must have been in the air.
And then the May came. A couple of days before her arrival, Natalia e-mailed me. She was coming for her saved weekend... and yes! It was going to be a love-weekend! She and her former boyfriend got back together! This is how their love-weekend was saved.
Natalia and her boyfriend enjoyed their stay very much – even though there was no massage or balloon flight on schedule this time. Well... I thought again: love must be in the air.
Sometimes a small conscious thought is enough to save your guests stay. Be conscious, always.
