I cancelled a booking and now the dates are blocked on my calendar

[Julie377]

The dates a guest booked needed amending so I cancelled the booking (to start again) but then the dates were blocked.

My guest still wishes to book the week but with slightly different dates.

I cannot find a way of contacted Airbnb to get them to make the week available for booking.

Has anyone resolved this or similar issue?

Is there a hidden way of contacting Airbnb by email?

Thanks in advance to anyone who can shed light on this!

Julie

[Dede0]

@Julie377 As you would know if you've read much of AirBnB's explanations of how things work (if you haven't, you should), when a host cancels a confirmed booking (for any but a very few "extenuating" circumstances), AirBnB blocks those dates to "punish" the host and discourage the host from cancelling in the future. They'll also fine you, with the charge to be withheld from a future payout.

Now, you made your mistake innocently and in good faith on behalf of your guest, so you should contact AirBnB immediately to explain. They will probably relent and unblock the dates this one time.

After you get this sorted, I strongly encourage you to spend at least a couple of hours reading through AirBnB's policies and procedures so you can avoid other costly mistakes in the future. Take notes. Seriously.

Best way to contact AirBnB is to start by sending a Direct Message (aka DM) to their Twitter account, @AirbnbHelp. Or, if you enjoy sitting on hold, you can try calling them:  415-800-5959 or 855-424-7262

[Julie377]

Thanks for the advice! I may well leave Airbnb if they behave like this, but will take heed and spend more time reading their rules.

xxjxx

[Raffaele-and-Astrid0]

Hi @Julie377

never cancel a booking on guest behalf.
this is what happening to you: 

https://www.airbnb.com.au/help/article/990/i-m-a-host--what-penalties-apply-if-i-need-to-cancel-a-re...

Anyway, try to contact Airbnb and explain what happened, all contact are here: 

https://community.airbnb.com/t5/Community-Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M1876...

goodluck
Cheers Raf

[Julie377]

Thank you Raf!

I'll do that.

xxjxx