I want to offer a refund to my guest after he cancelled but I want to make sure it won't affect me

[John77]

A guest cancelled his reservation because, according to him, of medical problems and therefore not being able to travel.  I want to give him his money back but I want to make sure it won't affect my account in any negative way.  Can someone please advise.

Best

[David126]

An extenuating circumstance, guest needs to contact ABB and they will refund eveything including their booking fee.

[Helen3]

I agree.

Refer your guest to BNB - if he can't travel because of illness - he will be able to claim under extenuating circumstances - once he provides appropriate paperwork.