I read policy on creating listing Titles, then I noticed fellow member's listing, NO HIDDEN FEES. This is a violation of your policy whereas no host should disparage another. At first I flagged her listing, but after no response, I contacted customer service an complained. Much to my dismay, nothing happened. After several weeks of seeing her listing always right next to mine, I contacted the host Manuela and explained that it was unfair to insinuate that other hosts are doing anything deceptive and underhanded by charging fees. I explained that NO ONE on airbnb charges hidden fees, as customers can simply click on question mark for breakdown of costs. She was trying to make me look bad even though I was doing nothing wrong. I told her if she had stated NO CLEANING FEES, or NO XTRA PERSON FEE (yes, it was in caps), that might be logical--even though it might make guests wonder about her cleanliness by NOT charging the fee, but she persists stating that this is her marketing strategy. Ironically, she rarely gets booked. But anyway, I was suspended for going through improper channels to contact a fellow host! After I agreed not to contact her again, my listing was reactivated. So what is your position about this? How do you get airbnb support team to take corrective action against a competitor breaking the rules and hurting the entire airbnb community? I was very disappointed in their lack of concern and action to fix a readily solvable problem? Perhaps someone could suggest a more positive way to advertise her place without harming others.
