Really really pissed.I have been a super host for 3 times running and I lost it in a mere second for a stupid comment by a low life.
This guy already had my instincts going , I knew he was going to be give me trouble and I was not wrong.
He already was short and ill tempered when I was introducing the place and his replies to me was rude and quite honestly, I thought was an **bleep**. I tried telling him about the area we were in and he refused to listen. They asked if they could leave their luggages behind till 8pm. I said sorry but better not as I had social plans and can not promise to be home in time. Mind you there was no attempt to inform this prior. They had 3 weeks. I even had to ask them twice what time they were coming in, they got the times wrong the first time.
He got annoyed because I asked rubbish to be thrown out when they check out due to past problems with former guests who have left over 40 bottle of beer and nappies and food with holes in the plastics. I had this all stated out in my terms and conditions so if he had read it , it wouldn't be a problem if he chose not to stay.
When he got back to the apartment not long later, this guy had issues with the wifi and was the first to have such a problem. Instead of working with my instructions how to get on, he made demands to get my own private access. I did not agree to this and tried to give him instructions how to get on the wifi. I did a test run with my own device to make sure it works and even checked the router.
There was no issues with the wifi.
Instead this guy responds to me saying he has travelled around the world , no offense so he knows better and that I probably don't have an ipad or imac to have the compatible devices and that my devices have already saved the passwords. I was annoyed, he was full of assumptions and refused to even listen how to get to step one of my instructions. I do own an ipad and imac and none of them uses that guest network as I have my own. The bull**bleep** story he tells himself because he couldn't figure out how to use the wifi.
I even showed screenshots step by step. He refused to do even one. I said I am happy to come by and help him, . He got home, and it works. I figured the lazy liar just had to reset his own devices.
He stayed only 2 days but his feedback claims the apartment was filthy and I was the most arrogant demanding host that refused to give service or help and that I did not apologise.
I lost my superhost status as a result.
This is left me fuming because I knew already he was going to be an annoying demanding **bleep**.
I take pictures before they check in , so I know the state of the apartment was clean. Making comments like place isn't clean annoys the hell out of me and are lies.
I am so pissed because he claims I was demanding with my requests and they didn't know how anything works in the apartment. They made zero moves to ask other than the wifi and for a guy that claims who has travelled around the world can't figure out a washing machine. I had guests who couldn't speak english and knew how to use the wifi and use the washing machine.
All I ask from guests is not to damage and steal things and throw rubbish and communicate to me of any problems or questions. This seems to piss this guy off that I have a set of terms and conditions. Coming from a seasoned host I had make things clear to people because I have things damaged and stolen and even a guest that was peddling drugs from my apartment so yes, I am **bleep** serious about the terms and condition because we have to makes sure we don't disturb other residential neighbours as the laws about airbnb in apartment buildings are getting strict.
For a guy that travels alot around the world and stayed in alot of airbnb places. I am suprised with his level of incompentence to be able to work anything out. He sounds like an idiot only his profession states he is an academic, if he only knew that I had worked in that sector too and I know none of them to be like him.
The guy really needs to stop bragging about having the experience of travelling around the world when he can't even connect to the wifi or use the laundry and yes my laundry had the labels - detergent and presoak. He actually says he needed an inventory of what was in the apartment. All he needed do was look around. It is pretty straight forward. He claims he had to play hide and seek. Apparently with himself because I don't know what idiot person has this many issues like he did. I have has zero guests before him with that same complaints as he has and more so ,each guests were happy to throw out the rubbish. Never a complaint about that request.
This is the first time I have had a lazy idiot bugger of a guest. For someone who has travelled alot, I suggest he starts learning how to read because it seems he doesn't know how to read it in my terms and condition. Can't even organise how to check out. Never assume your host's times is always available , and when you don't make any gesture to plan your time, don't expect a host to give you theirs.
Serioulsy, check out is at 10am, don't expect someone to let you stay and leave their bags till 8pm , I paid for my time if my plane leaves late. I have never ask a host to do that and always check everything before hand and never booked a place I am not happy with their terms and conditions and yes I have travelled around the world but I have never used that as an excuse for my arrogance.
If you think I am calm typing this no I am not, as I am sick of people who wants customer service but complain about things coming out of their ass. If it was really that bad he would have been able to complain to airbnb by my supposedly dirty apartment with pictures. But no, there was nothing, just a **bleep**ty bull**bleep** comment that now has ruined my superhost status. I wrote to airbnb and I am advocating for a change in this type of behaviour by **bleep** guests. Especially when it is untrue and coming from a **bleep** of a guest.
