Missing payment

[Ernie3]

I just realized that I never received a payment from May. The guests stayed but the payment still says pending...

Pending

Reservation

May 17 - 24, 2016 EC2SKR

Does anyone know how this is handled and/or why a payment would still be pending?

[Mike77]

@Ernie3

Call AirBnB today!

Mike
AirBnB Treehouse for Rent
https://www.airbnb.com/rooms/7292887

"Coming soon to a bookstore near you: The Quotable Host by Mike" -- @Sandra
"Guests neither scare nor intrigue me--and I'm ALL about the money!" -- @C C

==============================
Here are your AirBnB phone numbers.
==============================
Argentina: +54 11 53 52 78 88
Australia: +61 2 8520 3333
Austria / Österreich: +43 72 08 83 800
Brazil / Brasil: +55 21 3958-5800
Canada: +1-855-424-7262 / 1-855-4-AIRBNB (toll-free)
Chile: +56 229380777
China / Zhongguo - 中國 / 中国: +86 10 5904 5310 or 400 890 0309 (shared-cost)
Denmark / Danmark: +45 89 88 20 00
France: +33 1 84 88 40 00
Germany / Deutschland: +49 30 30 80 83 80
Greece / ελλάδα: +30 211 1989888
Hong Kong / Xianggang - 香港: +852 5808 8888
Ireland: +353 1 697 1831
Israel / Yisrael: +972 3 939 9977
Italy / Italia: +39 06 99366533
Japan / Nippon - 日本: +81 3 4580 0999 or +81 800 100 1008 (toll-free)
Mexico / Méjico: +52 55 41 70 43 33
Netherlands / Nederland: +31 20 52 22 333
New Zealand / Aotearoa: +64 4 4880 888
Norway / Norge: +47 21 61 16 88
Peru: +51 1 7089777
Poland / Polska: +48 22 30 72 000
Portugal: +351 30 880 3888
Puerto Rico: +1 787 919-0880
Russia / Rossiya - Россия: +7 4954658090 or 88003017104 (toll-free)
South Korea / Hanguk - 한국: +82 2 6022 2499 or +82 808 220 230 (toll-free)
Spain / España: +34 91 123 45 67
Sweden / Sverige: +46 844 68 12 34
Switzerland / Schweiz / Suisse: +41 43 50 84 900
United Kingdom: +44 203 318 1111
United States (USA) / Estados Unidos de América (EEUU): +1-415-800-5959 (local San Francisco number) or +1-855-424-7262 / 1-855-4-AIRBNB (toll-free)

[Ernie3]

Thanks Mike! Case opened.

[Dagmar10]

Hi there, I am on the same search... My guest has been in my apartment already a week and no payment received. Contacted Help centre, Twitter help no progress. Guest provided confirmation of the payment to AirBnB, nothing happened. I have read today quite many interesting stories, even Forbes mentioned this issue - probably it is nothing new how to improve your cash flow. 

Let me know if something works I would try it as well:-). For me is this first bad experience I am very disapointed. 

Dagmar 

[Marc117]

We also have a missing payment, albeit from October 2016. We had two very nice gentlemen from Brazil to stay with us, during The K- Exhibition in Düsseldorf.  FOr the first time, we have not received payment, nor a payment pending notification  and there is no mention in the transaction history that any payment is still outstanding.  I have searched and searched the Air BnB website, but can find no where to contact anyone with my query?