More guests than reserved for?

John143
Level 6
Julian, CA

More guests than reserved for?

Guest reserved for 8 and brought 14 and trip is over.  Can I charge the deposit?  My listing says there is an additional charge for each person

3 Replies 3
Linda108
Level 10
La Quinta, CA

@John143  I don't understand what you mean by "charge the deposit".  Do you have some other deposit than the security deposit  managed by Air BNB?  Was there damage that you are claiming?  You don't get to claim for guests breaking the rules unless there is damage.

 

Apparently you have a way of confirming the number of guests, right?  You just send a request for the additional charges due to you along with an explanation of why the extra charge.  The guest has to accept the request and the additional money is sent to you.

 

Additionally you would give the guest a thumbs down review for a major breach of your listing rules.  Don't do the review until the money is received.

 

Good luck!!

Edwin57
Level 10
New York, United States

I see this a lot on Airbnb community as long they respect your place and take care of it then you are lucky try to figure out the price that fit you things happen 

Fred13
Level 10
Placencia, Belize

Best John, when guests arrive, address it on the spot: "Ok, people you have paid for X, extra guests are Y and you owe Z."