My guest checked in and decided to cancel, can they still leave a review?

Itamar1
Level 1
Tel Aviv-Yafo, Israel

My guest checked in and decided to cancel, can they still leave a review?

My guest checked in and decided to cancel, can they still leave a review?

4 Replies 4

Cancelled reservations are not typically allowed to leave a review.  

Helen3
Top Contributor
Bristol, United Kingdom

Did they actually stay?

 

Have they notified BNB that they have cancelled?

 

 

Sora0
Level 7
Singapore

yes, they can. unless they cancelled it before check in or actual date.

In my case I had a guest pay for 2 and show up with 4.  I sent him the change and let them in.  Then a few hours later he declined the change.  In the morning he cancelled.  I was not able to leave him a review and he was not allowed to review me either...so it sounds like sometimes they can and sometimes they can't.