@Juan63
I became a guest in 2013 and immediately fell in love with Airbnb. Since then, I've visited 40 countries and 100's of cities, hosted well over 1200 guests, and looked forward to constantly improving our space. Of course, I'm biased, but after staying in many Airbnb's throughout my travels, ours by far, was the best. I learned from others and created a hi-tech well designed experience, like no other. We've always had an occupancy average in the 90's. As hosts, we made such an impact with our guests that we were set to be featured in Airbnb magazine in May 2020 for our city. This was before Covid of course. That issue was never released.
Wow...how times of changed. I remember when a bad guest was a very rare occasion. When it did happen, customer service was there in minutes! Those were the days. We've recently had a series of terrible guests, specifically the damaging of bedding, furniture and rule breaking. This inevitably ending in a retaliatory bad review due to requesting them to pay for the damages. To top it off, Airbnb has decided to support a Marxist organization #BLM, in my opinion, and hand over $500k to this political group instead of using that to support it's hosts. Wait times to speak with CS has reached 30 minutes to hours and even days.
For the first time in 7 years, the Airbnb brand has gone from one that I LOVE and shared with my friends to one I equate with frustration, anger and disappointment. I don't know what my next move will be, but I blocked most of July to really clear my head and decide if I break up with you for good.
Very sad day...
Juan's deleted post. Courtesy of @Pat271
@Mike323 For your consideration