I had a guest instant book for a checkin today. We have a st...
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I had a guest instant book for a checkin today. We have a strict 4pm checkin time & they showed up at 2:15 saying they chose ...
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I'd like to add a cleaning fee onto my properties listing. My question is: Will this fee be applied to reservations already in place? Or will it only work for reservations from here on out?
Hey Captain Sassy, aka Nathalie Et Claude, I'm not trying to "change the rules in the middle of the game". I'm simply asking a question, and your rude tone is less than helpful. But, thanks to the others for their direct, helpful and friendly answers.
Gosh! I agree with Nathalie Et Claude. I didn't read their response as rude or sassy, but simply as a cut-and-dried, friendly answer. I suggest you chill a bit and thank them for their time. They didn't HAVE to respond to you at all...
Also consider the language difference. What may have seemed abrupt to you (didn't to me, but I'm trying to figure out why you were so oddly rude) may have simply been over-simplification on their part in the interest of clarity.