Refund/

[Loyda0]

I have a guest who reseved for months. My cancelation is strict. Her mom is really sick, something with the heart so, I believe her. She is requesting a refund, I feel sorry and want to give to her, but in the other hand her last minute changes are leaving holes in my booking calendar. Should I give her half of what she is requesting? Is Airbnb refunding her the fees?