Dear Community,
I wanted to write here today to see if other hosts are experiencing what I am experiencing with Airnbn. I had a guest that booked a room, then he canceled by a mistake and then he asked if I could re-book him as it was a mistake and since I had strict booking policy. I was kind enough to call Airbnb to reinstate him and to adjust the booking to entail 2 persons instead of one. The person went ahead and canceled yet again and asked if he still had the room. I asked this individual a few questions but he did not answer and then he started a case with Airbnb. This person won and I am not sure what document he produced for Airbnb to override my cancellation policy.
I accepted Airbnb's decision as there was nothing I could do other than saying I did not agree with them and for them to withhold the reason why they overrode my cancellation policy. Airbnb kept sending me an answer that he had grounds to cancel. Now to the real issue. I just had a booking and Airbnb is withholding payment owed to me in regards due to something in regards to all this mess.
I have been told that funds would be released and that Airbnb would be in contact and send me an email. This is 3 days now and nothing from Airbnb and I am getting the runaround and I no Idea why they should keep funds from me. The other individual canceled, I never received any payments so my question to Airbnb is, why are you holding up funds that should be released to me. Nobody will answer me on the phone, I am speaking with individuals all around the world and I find this very disturbing that Airbnb has come to this where the hosts do not seem to matter.
i have bee hosting for two years and I think customer service for the hosts at Airbnb is not as it was. I remember I could call someone with an issue and things would be handled and an email sent to me right away. Now, I am told, someone will call me, I will get an email and nothing is happening. Is other hosts experience similar situations and please I would love to get some suggestions.
Thank you
Tone
