We hosted a short 2 day stay starting 01/26 (for those of you following along, that's just under 7 months from the time of this posting). In June, we did a regular checkup on our books and noticed we never got paid for that reservation. We contacted Airbnb support and was told vaguely that they would "resolve the issue". A week later, we had heard nothing from Airbnb and still hand't ben paid. So, we contacted them again. This time, a new support rep indicated that the guest never "fully paid" the Airbnb reservation. Again, they said they would look into it.
This support cycle repeated every few weeks for about 9 weeks. During that time I find out that...
1. The guest paid for "most" of the reservation, but not all of it (somehow, Airbnb only collected about 75% of the reservation cost from the guest)
2. Airbnb has a policy of not disbursing payments to hosts until the guests have fully paid.
So, Airbnb has a pretty one-sided deal going on here. Airbnb handles guest payment collection and host payment disbursement. That's part of their responsibilities and part of the services included for the host/guest commissions. However, if Airbnb has a problem when collecting guest payment (again, part of their responsibility), then the host - not Airbnb - is the one who doesn't get paid.
As it stands, I can call Airbnb support all I want and it won't matter. They will tell me that the only thing they can do is escalate it to their collections team. Then, they will say they've sent an email to the team and marked it as "urgent". Then... nothing.
Has anyone else dealt with this? We've already accepted that we're not getting paid for this reservation. We just find the situation so sleazy and frustrating.