:::TIME SENSITIVE::: CALENDAR AVAILABILITY for 2 rooms

Tim-and-Catherine0
Level 1
Saint John, Canada

:::TIME SENSITIVE::: CALENDAR AVAILABILITY for 2 rooms

I hope someone can help me. I have a guest who is going to book for a month.  She hadnt booked it yet, so in the meantime I just had an instant book on one of those nights that she will be staying here.

 

I only have ONE room, so I went in and ADDED another room (ours)for the ONE instant book night.  I was hoping this would fix the situation and open up that one instant booked night so she could book the whole month.  

 

It wont let her book the month because of that ONE instant book.

 

Any ideas of what I can do to make that instant book date available again?

 

Thanks in advance 

2 Replies 2
Farah1
Level 10
Seattle, WA

@Tim-and-Catherine0 if I understand you correctly, at first you only have 1 room (A) and now you are adding a 2nd room (B). Instant book is in room A and the 1 month stay also want room A. You want to move instant book to room B, so the one month can stay in room A and book room A. It is not possible to transfer reservation. Your options are:

- Have the instant book cancel A and book B

- Have the one month book room B

 

I hope I understand it correctly.

@Tim-and-Catherine0 please note that if the instant book guest do not want to cancel or change room, then the other person need to stay at the other room. This is one of the risks for having an active instant booking feature.