Hi @Inna22 @Cathie19 @Sarah977 ,
I still think ( based on what I said earlier in the thread) that if you're going to meet and greet the guest (which BTW I think is a great idea for all the reasons you stated in your inital question), then you need to change your check in method on your listing.
From experience I reckon there are some guests are seeing "check yourself in with a keypad" as the second line under your heading and finding that highly desirable - there is definitely a breed of guest who doesn't WANT to meet anyone. .Then they're narked to discover you are there to meet them. If you plan to keep meeting and greeting I would suggest changing your checkin method. Since I"ve done that, I've found that the guests with attitude have stopped ( touch wood) Personally if a guest thinks it's a massive bore having to meet me, the owner of the place they're staying, I'd rather they stayed elsewhere. ( I don't get it though - I mean even a hotel has a reception, right?!).
I raised this whole issue a couple of weeks back and got some interesting insights from so will provide the link in case it's useful
https://community.withairbnb.com/t5/Hosting/Stated-Check-in-method-advice/m-p/1006076#M250277
Cheers
Rowena